Returns & Exchanges

ONLINE RETURNS
IN-STORE RETURNS

BOXING DAY + 50% OFF SUMMER SALE RETURN POLICY-

Items purchased during our Boxing Day and Summer Sale are final sale and can only be returned for store credit—refunds or exchanges will not be offered. Please select your items carefully!

Online Returns Policy

At Treasure Box By Biani, our commitment to exceptional customer service extends to accommodating returns for a ‘change of mind’ on online orders. We provide options for refunds, exchanges, or a store credit for most full-priced items when you've had a change of heart. To ensure a seamless return process, we kindly request that you familiarise yourself with the following guidelines:

Treasure Box By Biani Return Guidelines:

To ensure a smooth return process, please adhere to the following guidelines:

The merchandise must be purchased through treasureboxnz.co.nz. We can only process returns for items bought from our official website.
Returns should be sent to our head office address or directly to our retail store at Merivale Mall, Christchurch, within 14 days from the date of delivery to qualify for a refund or store credit. Please note that drop-offs are not accepted at our head office. All returns to our head office must be sent by post.
It's essential to complete our online return form, which you can find here. This form facilitates the efficient processing of your return.
The returned merchandise must be in its original condition, which includes being unworn, unwashed, and unused. Ensure all tags remain attached, and the item should be returned in its original packaging. For shoes, please return them in their original shoebox, as the shoebox is considered a part of the product.
Due to hygiene reasons, we do not accept returns for jewellery, undergarments or swimwear.

SUBMIT A RETURN ONLINE

Full Price Item/s-

Treasure Box by Biani values your satisfaction with your full-price online purchases. Therefore, we offer flexible return options:

Refund to Original Payment Method: You have the flexibility to receive a refund credited back to your original payment method.
Store Credit: Alternatively, you can opt for store credit, providing you with the means to make future purchases.
Paid using a store credit or gift voucher: If your initial payment was made using a gift voucher or store credit, any refunded funds will automatically be added back to your voucher or credit balance.

Our goal is to ensure your return experience is convenient and customer-friendly.

Sale item/s or Promotional goods-

At Treasure Box by Biani, your satisfaction is our top priority, even during special offers and sales events. You are welcome to return sale items or promotional goods for a store credit or an exchange. Please note that no refunds will be provided for sale items. We appreciate your understanding. If you have any questions or need assistance, feel free to contact our customer support team at hello@treasureboxnz.co.nz.

If you prefer, you can fill out the Return Form and include it with your return shipment.

Return Form

Outlet + Online Warehouse Sale-

Any products classified as OUTLET are non-returnable, so it's important to make your selections carefully.

Underwear/Undergarments
Items discounted more than 60% off both online and in-store
Any items marked or specified as "Outlet" during a promotion

Products marked as Final Clearance/Outlet will be clearly indicated on the collection/product page on our website.

Faulty, damaged or incorrectly described items

In the unfortunate event of receiving a faulty, damaged, or incorrectly described item, we kindly request you to contact our team at hello@treasureboxnz.co.nz include clear images of the issue along with a detailed description. This information will assist us in promptly addressing your concern. For your convenience, we will arrange return postage on your behalf via NZ Post or refund the postage costs to you upon presentation of the receipt.

In-store return Policy

Please be aware that Treasure Box By Biani does not provide refunds for change-of-mind purchases unless the item is deemed faulty. However, we are delighted to facilitate exchanges or issue store credit when you present a receipt within 3 days of the purchase date. Please note the following details:

Store Credit Validity: Any store credit issued is valid for a period of 12 months from the date of issuance.
Return Timeline: Items must be returned to store within 3 days from the purchase date.
Proof of Purchase: You must provide proof of purchase along with the returned merchandise.
Merchandise Condition: The returned merchandise must be in its original condition, which includes being unworn, unwashed, and unused. Additionally, all tags must remain attached. For shoes, ensure they are returned in their original shoebox, as the shoebox is considered a part of the product.

Full Price Item/s

If you've purchased a full-price item in-store, you have the flexibility to return it for either an exchange or store credit, unless the product is deemed faulty or not fit for its intended purpose.

Sale item/s or Promotional goods

At Treasure Box by Biani, your satisfaction is our top priority, even during special offers and sales events. You are welcome to return sale items or promotional goods for a store credit or an exchange. Please note that no refunds will be provided for sale items. We appreciate your understanding and value your choice in shopping with us. If you have any questions or need assistance, feel free to contact our customer support team at hello@treasureboxnz.co.nz.

Final sale

Any products classified as FINAL SALE are non-returnable, so it's important to make your selections carefully. Final sale items include:

Underwear/Undergarments
Items discounted more than 60% off both online and in-store
Any items marked or specified as final sale during a promotion

Products marked as Final Sale will be clearly indicated on the product's page on our website.

returns form

Currency

Currency

Returns & Exchanges

How To Return: Via Post

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How To Return: Via In-Store

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