Shipping

New Zealand orders:

FREE shipping on orders over $300!

For orders under $300, shipping is a flat rate of NZD$10.00 which is automatically applied at the online checkout.

As we enter the Black Friday & Christmas period, we are experiencing a high volume of orders. Please note the following update to manage customer expectations:

• Dispatch may take longer than usual.
• Overnight delivery cannot be guaranteed during this busy time.

We kindly ask for your patience and understanding as we work to fulfil orders as quickly as possible.

We use NZ Post to send all our online orders out. Parcels are automatically sent out to you with ‘no signature required’ upon delivery. If you wish to change this please write in the comment section at checkout “signature required”. 

Treasure Box By Biani does not take responsibility for posted items that are lost in the mail, delivered incorrectly by the courier company or to a previous or incorrect address as entered by the customer. Treasure Box By Biani will not be liable for items stolen upon delivery or damaged due to weather or delivery placement by the courier driver.

You will automatically receive an email when your order has been dispatched with your tracking details. It is important to check you have given us the correct email and physical address when placing your order.

If you do not receive this email and would like to know your tracking number please email our customer service team hello@treasureboxnz.co.nz

Orders placed before 1pm will usually be processed the same day and sent out in 24 hours (weekdays only). For rural deliveries please allow 2-3 working days.